At ikiss, protecting your personal data is our top priority. This page clearly explains how we collect, use, store, and safeguard your information — in plain language, so you fully understand your rights.
Last updated: January 2026 | Bahasa Malaysia
All your data is protected by 256-bit SSL encryption at all times, both in transit and at rest.
Ikiss has never sold, rented, or exchanged your personal information with any party.
You may access, update, or request deletion of your personal data at any time.
Our privacy policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Note: By using the ikiss platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully before using our services.
Ikiss values the privacy of every user on our platform. As an online sports betting and casino platform serving Malaysia users, we understand the importance of personal data protection in today's digital age. This Privacy Policy is crafted to transparently and clearly explain how your personal information is managed from start to finish.
This document applies to all users who access the ikiss platform via the website ikiss.vu or via our mobile app for Android and iOS. This also applies to anyone who interacts with us through customer support channels, including live chat, email, and Telegram.
Our Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your information is always handled responsibly, securely, and transparently. If you have any questions regarding this policy, our privacy team is ready to assist you at any time.
Ikiss collects your personal information only when it is necessary for legitimate purposes related to the operation of our platform. The following are the categories of information we collect:
| Data Category | Data Type | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, transaction history, deposit and withdrawal records | Payment processing, transaction records |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies, automatic collection |
| Usage Data | Betting records, games played, active time, bonus history | Automatic platform activity |
| Communication Data | Support chat records, emails, feedback | Interactions with the support team |
We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required and you have given explicit consent in advance.
Every piece of information we collect is used for clear and legitimate purposes. ikiss will not use your data for any purpose other than those stated below:
For marketing purposes, we will only contact you if you have opted in to receive such communications. You may withdraw this consent at any time through your account settings.
Ikiss does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, in certain situations, we may need to share your information with the following parties:
All third parties we work with are bound by strict data protection agreements. They are only permitted to use your information for the purposes we specify.
Your data security is the absolute top priority at ikiss. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorized access, and data breaches.
All data transmitted between your device and ikiss servers is encrypted using 256-bit SSL encryption standards — the same standard used by Malaysia's leading banks.
We offer two-factor authentication for all accounts as an added layer of protection during login and withdrawals.
Our cybersecurity team monitors platform activity around the clock to detect any suspicious activity or intrusion attempts.
The ikiss platform undergoes regular third-party independent security audits to ensure there are no system vulnerabilities that could be exploited.
Only authorised personnel with a legitimate business need may access users' personal data, and all access is logged for audit purposes.
The ikiss platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features of the ikiss platform.
Ikiss retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable Malaysia law.
When your data is no longer required, ikiss will securely delete or anonymise it using industry-standard methods. You may request data deletion by contacting our support team — requests will be processed within 30 business days.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. ikiss respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data via your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without any conditions.
To exercise any of the rights above, please contact the ikiss privacy team through our support channels. We will respond to your request within 21 business days. In complex cases, this period may be extended to up to 60 business days, with notice provided to you.
The ikiss platform is exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have collected personal data from a child without appropriate parental consent verification, we will take immediate steps to delete that information and close the associated account. If you are aware that a child under 18 has registered an account on our platform, please notify us immediately.
ikiss encourages parents and guardians to monitor their children's online activities. If you suspect that a minor has registered on the platform, please contact our support team immediately.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ikiss handles your personal data, we strongly encourage you to contact us. Our privacy team is committed to providing accurate and helpful responses in a timely manner.
We are committed to addressing all privacy-related enquiries seriously and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
We don't just promise security — we deliver it every day. That's why hundreds of thousands of Malaysian users trust ikiss with their information and funds.
Just like Malaysia's online banking systems, ikiss uses 256-bit SSL encryption to protect every transaction and data you transmit through our platform.
Ikiss has never and will never sell your information to advertisers, data companies, or any third party for their own commercial gain. Your data remains yours.
Ikiss operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular audits to ensure ongoing compliance with local legislation.
You can update your personal information, manage notification preferences, and request data deletion at any time through your account settings or by contacting our support team.
Every privacy-related request — whether for access, correction, or deletion of data — is processed within 21 business days, with status updates provided to you on a regular basis.
Our Privacy Policy is reviewed regularly and updated in line with legal developments, technology changes, and industry best practices to ensure our users always have up-to-date protection.
Understanding how ikiss protects your privacy lets you enjoy your wagering experience with greater confidence and peace of mind. Register today and experience the difference of a platform that puts user safety first.